Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please open and check your order as soon as it arrives — requests made after 7 days cannot be accepted.
To be eligible for a return, your item must be in the same condition that you received it — unworn and unwashed, with tags attached, and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Within 7 days of delivery, contact us at evernaturedecorhvu@gmail.com with your order number and the item you'd like to return. We'll reply within one business day.
If your return is approved, we'll email you the return address along with instructions on how and where to send your package. Approved returns must be shipped back within 7 days of approval. Please request a return before sending anything back — items sent back to us without an approved return request cannot be accepted.
You can always contact us with any return question at evernaturedecorhvu@gmail.com.
Return shipping costs
Return shipping is paid by the customer, and the original shipping charge is not refunded. We recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us.
For orders delivered to Canada, return shipping and any associated customs charges are also the customer's responsibility. Duties and import taxes paid on delivery are not refundable by us; you may be able to reclaim them directly from your local customs authority.
If your item arrives damaged or defective, or if you receive the wrong item, we cover the return shipping. See the section below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos in your message. In these cases we will cover return shipping and either replace the item or refund you in full.
Exceptions / non-returnable items
Certain items cannot be returned:
- Custom, personalized or monogrammed items
- Final-sale and clearance items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not process direct exchanges. The fastest way to get the size or color you want is to return the item you have and place a separate order for the item you want. That way, your new item ships right away instead of waiting for your return to arrive.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at evernaturedecorhvu@gmail.com.